Please read this page carefully. By visiting or using www.DolceVee.com, you agree to all the Terms and Conditions here and elsewhere on the website.
01. This website and the brand Dolce Vee is conceptualized and operated by Escalar Cart Pvt. Ltd., a company incorporated under the Indian Companies Act, 2013 and having its registered office at 603/604,6th Floor, Plot-99, Niranjan Building, Bhagwandas Todi Bal Udyan Marg, Marine Drive, Mumbai – 400 002. Escalar Cart Pvt. Ltd. and Dolce Vee are collectively referred to as “Dolce Vee”, which term shall be deemed to mean and include all its successors and assigns.
02. These Terms and Conditions, together with the Abridged Terms and Conditions, Privacy Policy, Disclaimer, specific Item (defined below) or Product (defined below) related terms and any other terms, appendices, payment policy, and terms of use referred to in any of those documents, constitute a legally binding agreement, as amended, supplemented, varied or replaced from time to time (“Agreement”) between Dolce Veeand the “User”, i.e. any natural or legal person (including their heirs, administrators, successors and assigns) who has visited and/or registered itself/themselves on the Dolce Vee website and domain name www.DolceVee.com (“the Website”) and consequently includes those Users who have who have purchased Products on the Website (“Buyer”) and/or placed a bid on the Website (“Bidder”), including the highest bid accepted by Dolce Vee (“Winning Bidder”).
03. This document is an electronic record under the provisions of the Information Technology Act, 2000 and Rules framed there under, including the Information Technology (Intermediaries Guidelines) Rules, 2011 (as applicable and as amended from time to time). This electronic record is generated by a computer system and does not require any physical or digital signatures. The acceptance of the Agreement, including these Terms and Conditions is a prerequisite to the usage of the Website and by using the Website in any manner whatsoever, the User confirms his/her/its acknowledgement and acceptance to the Agreement and agrees to be bound by the same as it would any other contract and/or legally binding agreement.
04. The use of the Website is available only to persons competent to contract as specified under the Indian Contract Act, 1872 and all persons incompetent to contract, including minors, are ineligible to use the Website. The acceptance of these Terms and Conditions necessarily implies that the User is not under the age of 18 years and shall not bid for any Item and/or purchase any Product on the Website, otherwise than through a guardian who is competent to contract. Dolce Vee reserves the right to terminate any registration and/or refuse access to the Website if at any time it is discovered that a user is below the age of 18 years and/or otherwise not competent to contract in terms of the Indian Contract Act, 1872.
05. So long as the User complies with the Agreement, including these Terms and Conditions, the User is granted a personal, non-exclusive, non-transferable and limited privilege to enter and use the Website.
06. If at any time prior to making a purchase and/or placing a bid, the User does not wish to be bound by the Agreement, including these Terms and Conditions, the User may reject the same by emailing Dolce Vee at hello@DolceVee.com. Additionally, any such User is not to use the Website and/or purchase any Product and/or avail of any services in relation to the Website and/or place a bid for an Item and/or participate in any auction.
Registration
07. Registration is optional for Buyers purchasing the Products available for sale on the Website, which may by physical, virtual or experience-based items (“Product”), but Dolce Vee requires registration for those Users who wish to submit bids for products and/or experiences on the Website (“Items”) available for auction. When registering, the User will be required to provide certain information, including [a] name; [b] email address; and [c] mobile number, which will be subject to verification by OTP. At the time of bidding, the User would also be required to confirm that he/she is above the age of 18 years. Users would also be provided with an option to enter in a username and password, or to log-in to the Website using his/her google or facebook credentials.
08. By registering with DolceVee, the User accepts that:
a. the information provided is complete, true and correct;
b. it is the User’s responsibility to promptly inform DolceVee, by emailing Dolce Vee at hello@DolceVee.com, of any change in the aforesaid information;
c. Dolce Vee may suspend and/or terminate any User account should it have reason to believe that the information provided is incomplete and/or false and/or an impersonation of any nature whatsoever;
d. the User is responsible for maintaining the confidentiality of the login information and password and will not hold Dolce Vee responsible for any failure and/or delay on the part of the User to [i] intimate Dolce Vee of any unauthorised use and/or breach of security of the account; or [ii] log out of the account promptly at the end of each session.
09. To be recognised as a registered member, the User will be required to login using the login credentials set up at the time of registration. At this time, the User may be alerted to optionally have the User’s login credentials remembered on the Website to expedite future logins. Should the User choose to exercise this option, the User accepts that cookies would be placed on the User’s browsers.
Terms of Sale for purchase of Products
10. All Products are sold strictly on an ‘as is, where is’, ‘as is, what is’, ‘with all faults’ and ‘as available’ basis.
11. User accepts the authenticity of the Product, as made available by Dolce Vee.
12. Products available on the Website may not be in the physical possession of Dolce Vee and may be physically located anywhere in the world.
13. Subject to Clause 81 below, the title in the Product will pass to the Buyer only on receipt of full payment and requisite documentation and until such time, the product will be retained with Dolce Vee or other Seller on whose behalf the product is listed with Dolce Vee.
14. Dolce Vee disclaims all other representations, warranties, conditions and duties, express, implied or statutory, including but not limited to implied warranties, duties or conditions: (a) of merchantability, fitness for a particular purpose or use, results, title and non-infringement; and (b) created by trade usage, course of dealing or course of performance.
15. In cases where Dolce Vee is the seller of a Product:
Placing an order on the Website is an offer to buy and does not imply DolceVee's acceptance of the offer. Dolce Vee retains the right to cancel such orders by intimating the User by email, phone or text message. Dolce Vee will have absolute discretion to cancel the purchase at any time prior to the delivery of the product, without assigning any reason whatsoever. In the event that Dolce Vee exercises such right to cancel the order, Dolce Vee shall refund any amounts paid by the Buyer when placing the order.
16. In cases where the Product is listed and managed by or on behalf of a third party seller:
Dolce Vee acts as a facilitator and is not party to the transactions through the Website. In such cases, Dolce Vee does not control and is not liable for [a] any information provided or omitted by the seller; [b] any Products or services provided by the seller; or [c] any breach of contract between the User and the seller.
17. In cases where Products sold are affiliated with promotional offers:
By purchasing a Product affiliated with a promotional offer, the User accepts the Product offered in consideration for the amount paid in full and final settlement of the transaction. Such purchases are non-refundable. Promotional offers may have certain additional stipulated conditions, which are deemed to be accepted by the Buyer.
18. Users may be directed to a third party website to view a Product and re-directed to the Dolce Vee website to view Product details and/or to complete the transaction. The present Terms and Conditions shall continue to apply to the User, in the event of such re-direction.
Terms of Payment for products offered for sale
19. By placing an Order on the Website, the Buyer accepts full responsibility to pay not only the purchase amount but additionally, all applicable taxes, plus any additional charges relating to shipping, storage, insurance, import-export permissions and bank transfer fees and/or any other applicable costs.
20. cheque payments or bank transfers within the stipulated time frame as made available for certain items, failing which, Dolce Vee shall not recognize the said purchase.
21. All invoices will be raised by Dolce Vee based on the information provided by the Buyer.
Auction
22. Items have been obtained by Dolce Vee from various sources or listed by Dolce Vee on behalf of other entities for auction on the Website. Each Item displayed / offered / put up for auction shall be accompanied with:
a. a brief description of the Item;
b. the bidding period for which each Item shall be kept open for bidding, as may be modified at any time by DolceVee, without notice;
c. the bidding process as applicable to each Item;
d. a disclaimer applicable to that Item; and
23. Bidders shall only bid themselves and shall not use any software programs, bots, devices or any other form of external assistance to bid and/or place a bid. In the event that Dolce Vee has reason to believe that a User is using or attempting to use any such external assistance, the User’s right to participate in the auction shall stand forfeited and registration shall be cancelled.
24. Once the bidding period of any particular Item has come to an end as displayed on the Website, no further bids in respect of the same will be accepted.
25. The Winning Bidder shall be notified by Dolce Vee using the details provided at the time of registration. On being adjudged the Winning Bidder, the said Winning Bidder is deemed to have [a] entered into a legally binding contract of sale with Dolce Vee in respect of the particular Item; and [b] warranted that:
i. he/she/it accepts full responsibility to pay not only the auction amount (that he/she/it had bid) but additionally, all applicable taxes, plus any additional charges relating to shipping, storage, insurance, import-export permissions and bank transfer fees and/or any other applicable costs; and
ii. all information submitted is true and accurate (including without limitation the Winning Bidder’s credit card number and expiration date).
26. For all bids, DolceVee's decision is final and Dolce Vee will have absolute discretion to choose, accept or reject bids, at any time prior to the delivery and/or enjoyment of the Item, without assigning any reason whatsoever. In the event of a dispute, Dolce Vee reserves the right to re-offer the Item and determine the Winning Bidder for the Item.
27. Notwithstanding anything set out in the Agreement, Dolce Vee reserves the right to call-in and/or withdraw any Item at any time whatsoever, whether before, during or after the auction, for any reason whatsoever. In the event of a call-in after the completion of payment by the Winning Bidder, Dolce Vee will refund the monies paid to the Winning Bidder within a period of 30 days from the call-in and/or withdrawal of the Item and Dolce Vee will have no further and/or other liability, towards the Winning Bidder, whatsoever.
28. Users may be directed to a third party website to view an Item and re-directed to the Dolce Vee website to view Item details and/or to complete the transaction. The present Terms and Conditions shall continue to apply to the User, in the event of such re-direction.
Terms of Sale in respect of Auction
29. All Items are auctioned by Dolce Vee strictly on an ‘as is, where is’, ‘as is, what is’, ‘with all faults’ and ‘as available’ basis.
30. User accepts the authenticity of the product, as made available by Dolce Vee.
31. Items available for auction on the Website may not be in the physical possession of Dolce Vee and may be physically located anywhere in the world.
32. Subject to Clause 81 below, the title in the product will pass to the Winning Bidder only on receipt of full payment and requisite documentation and until such time, the product will be retained with Dolce Vee or other Seller on whose behalf the product is listed with Dolce Vee.
Terms of Payment in respect of the Auction
33. As stated above, once the bidding period comes to an end, Dolce Vee will inform the Winning Bidder by way of email only, which may be sent within a period of 3 working days (as applicable in India).
34. The Winning Bidder is required to make full payment within 3 working days (as applicable in India) of receipt of the email intimating him/her/it of having successfully won the auction (“Intimating Email”). The Intimating Email will contain [a] the amount due invoice (in Indian Rupees only); [b] requisite documents as may be required for verification, including PAN card (or equivalent) and government issued address proof; and [b] payment details for payment to be effected either by cheque or bank transfer. Such payment, per the invoice, would include not only the auction amount but also additional charges relating to import-export permissions, import related costs as may be applicable, bank transfer fees and/or any other applicable costs.
35. All invoices will be raised by Dolce Vee based on the registration information provided by the Winning Bidder. Payments will be accepted only from the Bidder so registered. In the event that a payment is sought to be made by anyone other than the registered User, Dolce Vee must be informed of the same promptly by email before the expiry of 3 working days (as applicable in India) from the date of the Intimation Email. Such cases may result in a processing delay until such time Dolce Vee confirms that such variation from the registration details is acceptable and the same is verified with such documentation as Dolce Vee considers fit.
36. In case the Winning Bidder is unable to effect payment within three [3] days, he/she/it may request Dolce Vee at hello@DolceVee.com for an extension of time to effect such payment.
37. Applicable exchange rates would be determined as on the date of the bid closing. The price of each Item shall ‘rounded off’ for ease of reference and does not necessarily reflect the exact exchange rate that will be used for calculation of the invoiced price.
38. Non-Payment (only applicable with respect to the auction process):
In the event that the payment is not received within three [3] working days (as applicable in India) or within such time as extended by DolceVee, Dolce Vee reserves the right to cancel the bid without prior notice to the Winning Bidder. At its discretion, Dolce Vee may also commence legal proceedings against the defaulting winning bidder to ensure that the obligations under the Agreement are fulfilled and for any damages caused to Dolce Vee.
39. In the event of such non-payment and cancellation of the bid at DolceVee's discretion, Dolce Vee also reserves the right to [a] declare the second highest bidder to be the Winning Bidder; or at its discretion [b] re-offer the Item for auction on the Website. In either event, the original winning bidder will be liable to bear any and all financial loss borne through the process of re-auction and/or sale to the second-highest bidder, including any monetary shortfall between the original amount fetched at the auction and the new price as well as all losses related to commissions, shipping, insurance and storage charges, legal fees and all applicable taxes. Due credit will be given for any part payment made by the original winning bidder.. 40
Additionally, Dolce Vee also reserves the right to initiate such legal proceedings as it deems necessary and as advised to ensure execution of the contract of sale.
Shipping and Delivery
Products sold:
41. The information provided by the Buyer at the time of purchase/registration, as may be amended, shall be deemed to be the final shipping address for delivery of the Product, unless specific instructions to the contrary are communicated by Buyer to Dolce Vee and Dolce Vee has conveyed its acceptance of the communication to the Buyer before the purchase is made.
42. A purchase shall be deemed to be invalid in the event that payment has not been effected immediately, accordingly, until receipt of [a] full payment from the Buyer, including additional charges; and [b] complete documentation (relating to transportation, tax, etc.) as may be reasonably requested, no product will be shipped by Dolce Vee.
43. In all cases, DolceVee, in its discretion, engages various reliable and reputed couriers to pack, handle and deliver the products. Nevertheless, in the event of loss or damage to the product of any nature whatsoever while in transit, the Buyer acknowledges and confirms that Dolce Vee is not liable for any such loss or damage and the Buyer shall not claim any sum whatsoever from Dolce Vee whether by way of costs, losses or damages as the same is entirely independent from the original contract between Dolce Vee and the Buyer.
44. The Buyer agrees that it shall accept the proceeds of an insurance claim that may be settled/sanctioned by DolceVee's insurance company, if applicable for the item concerned, by its policy in full and final settlement.
45. Products exported from India will be done in compliance with the export and foreign exchange laws of the country. Similarly, when importing works into a country, it is the Buyer’s responsibility to check on any import restrictions or applicable duties before confirming a shipping location. While Dolce Vee will assist with both shipping and export, it is the Buyer’s responsibility to be aware of all import and export regulations and obtain and necessary licenses or permissions.
46. The Buyer may elect to collect the Product, in person, from DolceVee's registered office address [see Clause 1 above] at a time pre-approved by DolceVee, within a period of 2 weeks of the purchase including full payment with any additional charges, if the Buyer informs Dolce Vee that the Buyer wishes to collect the Product in person, and if such collection is approved by Dolce Vee prior to the Buyer completing the purchase. In the event that the Buyer does not collect the Item within a period of 2 weeks, storage and insurance costs will be applicable and will be determined at DolceVee's discretion. Some Products, being inter alia in the form of coupon codes, may be deliverable by email. In such cases, Dolce Vee will deliver the Product via email on the email address used for checkout.
Experiences put up for auction or affiliated with a promotional offer:
47. Where an item, being in the nature of an experience, is auctioned or provided to a Buyer as a result of a promotional offer:
a. Dolce Vee will email Winning Bidders or selected Buyer, as the case may be, to receive access to the experience with the necessary details, including the place and time of enjoyment; as well as requesting a confirmation from the Winning Bidder or selected Buyer, as the case may be, within a period of 3 working days (as applicable in India) of:
[i] his/her/their acceptance of the item provided as a result of the promotional offer; [ii] that he/she is above the age of 18 years (as and by way of abundant caution); and [iii] he/she/they have understood clearly the terms of the promotional offer. If Dolce Vee does not receive a response within the stipulated period, the Winning Bidder’s or selected Buyer’s eligibility to receive access to the experience may be cancelled.
b. transportation will include either domestic or international round-trip flights, as is specified on the specific Item or Product page, if the Winning Bidder or selected Buyer is not located in the same city in which the experience is offered. Flights will depart from a major airport nearest to the Winning Bidder’s or selected Buyer’s residence, as determined by Dolce Vee in its sole discretion. If the Winning Bidder or selected Buyer resides within a 200 mile radius of the city in which the experience is offered, round-trip ground transportation may be provided in lieu of air transportation. Travel is subject to availability and blackout dates. The Winning Bidder or selected Buyer shall be responsible for obtaining all necessary travel documents including but not limited to government-issued photo ID’s and passports. No refund or compensation will be made in the event of the cancellation or delay of any flight. Contracts of carriage, as the case may be, with the respective air carrier companies and/or any other such company providing transport services, shall constitute independent contracts with respect to the said Winning Bidder or selected Buyer. Dolce Vee shall not be responsible for any cancellations, delays, diversions or substitutions or any act or omissions whatsoever by any air carriers or other transportation companies or any other persons providing any of these services to passengers.
c. if the Winning Bidder or selected Buyer is not located in the same city in which the experiences is offered, accommodation will also be provided for one to two nights, depending on flight schedules. Accommodation will be at a hotel selected by Dolce Vee in its sole discretion. The Winning Bidder or selected Buyer will be solely responsible for complying with all hotel check-in requirements, including but not limited to the presentation of a payment card for incidental expenses.
d. inappropriate behaviour or activity may result in cancellation of access to the experience.
e. access to the experience is non-transferable, unless at the sole discretion of Dolce Vee.
f. Dolce Vee will not be liable for the inability of the Winning Bidder or selected Buyer to accept or be present at the experience for any reason or for any damages, injuries or losses resulting from awarding, accepting, possession, use, misuse, loss or misdirection of any prize affiliated with a promotional offer. If the Winning Bidder or selected Buyer becomes unable to be present at the experience, he/she agrees to inform Dolce Vee via email immediately.
g. while Dolce Vee will make every effort to accommodate the Winning Bidder’s/selected Buyer’s preferences, it makes no assurances and/or guarantees in respect of the same.
h. In some cases, a guest may be allowed to accompany the Winning Bidder/selected Buyer. The said guest may only accompany the Winning Bidder or selected Buyer subject to DolceVee's approval. The guest will be bound by the same terms as the Winning Bidder or selected Buyer, and the guest must travel on the same itinerary.
i. Winning Bidder(s) and selected Buyer(s) agree to allow photo and video coverage of the experience, and such coverage may be used by Dolce Vee and other parties affiliated with providing the experience.
j. in all cases of auctions, full payment is required to be effected within a period of three [3] days from the Intimating Email, failing which the consequences at Clauses 38, 39 and 40 will apply.
Products auctioned:
48. The information provided by the User during registration, as may be amended, shall be deemed to be the final shipping address for delivery of the Item, unless specific instructions to the contrary are indicated by the Winning Bidder within one [1] day of the Intimating Email.
49. No product will be shipped until receipt of [a] full payment from the Winning Bidder, including additional charges; and [b] complete documentation (relating to transportation, tax, etc.) as may be reasonably requested by Dolce Vee.
50. In all cases, DolceVee, in its discretion, engages various reliable and reputed couriers to pack, handle and deliver the products. Nevertheless, in the event of loss or damage to the Item of any nature whatsoever while in transit, the Winning Bidder acknowledges and confirms that Dolce Vee is not liable for any such loss or damage and the Winning Bidder shall not claim any sum whatsoever from Dolce Vee whether by way of costs, losses or damages as the same is entirely independent from the original contract between Dolce Vee and the Winning Bidder.
51. The Winning Bidder agrees that it shall accept the proceeds of an insurance claim that may be settled/sanctioned by DolceVee's insurance company, if applicable for the item concerned, by its policy in full and final settlement.
52. Products exported from India will be done in compliance with the export and foreign exchange laws of the country. Similarly, when importing works into a country, it is the Winning Bidder’s responsibility to check on any import restrictions or applicable duties before confirming a shipping location. While Dolce Vee will assist with both shipping and export, it is the Winning Bidder responsibility to be aware of all import and export regulations and obtain and necessary licenses or permissions.
53. The Winning Bidder may elect to collect the Item, in person, from DolceVee's registered office address [see Clause 1 above] at a time pre-approved by DolceVee, within a period of 2 weeks of Dolce Vee receiving full payment including any additional charges. In the event that the Winning Bidder does not collect the Item within a period of 2 weeks, storage and insurance costs will be applicable and will be determined at DolceVee's discretion.
Returns and Exchanges
54. Product-specific terms for returns and exchanges will be listed along with each Product. The terms of this section apply to the extent that they that do not contradict the Product-specific terms.
55. In general, the Product cannot be returned or exchanged unless an incorrect or damaged Product has been delivered.
56. Customised orders cannot be returned or exchanged, unless an incorrect or damaged Product has been delivered.
57. Incorrect Products can be returned or exchanged if the User notifies Dolce Vee about such delivery within 7 days of the date of delivery. The Product should be intact as received and unused, with all original packaging and tags.
58. Damaged Products can be returned or exchanged if the User notifies Dolce Vee about such delivery within 24 hours of the time of delivery. The Product should be as received and unused, with original packaging and tags.
59. In the case of Products with returns and exchanges permitted, shipping costs will be borne by Dolce Vee only for the first return or exchange. In case of multiple exchanges, the User will bear subsequent shipping charges for reverse pickup and delivery.
60. Refunds will be made to the same bank account through which payments were received. If the User’s bank does not support processing refunds, the User must share alternative bank account details within 5 days of being notified about the original bank’s failure to process the refund. In case of cash on delivery transactions, refunds will be processed through a demand draft or electronic transfer.
61. Refunds will be subject to the User complying with all relevant Terms of Use, including Product-specific terms.
Registered Antiquities and National Art Treasures
62. Certain products are non-exportable and cannot be removed from India, including:
a. products classified as National Treasures under the Antiquities and Art Treasures Act of 1972;
b. products registered with the Archaeological Survey of India; and
c. products over 100 years old.
63. Products classified by the Government of India as antiquities are required to be registered with the Archaeological Survey of India and all changes in ownership, including that of the Winning Bidder is required to registered.
64. It will be the responsibility of the Winning Bidder / Buyer alone to ensure full and absolute compliance with act, rules, regulations and guidelines in relation to all such products.
Feedback
65. The User may submit queries and/or comments and/or suggestions and/or reviews and/or ideas and/or designs and/or notes and/or proposals and/or drawings and/or original or creative materials and/or other information regarding the Website and/or Dolce Vee and/or DolceVee's existing or potential products or services ("Feedback"). The User agrees that such Feedback is non-confidential and that Dolce Vee shall be the sole and exclusive owner of such feedback, once submitted, including any intellectual property rights associated thereto. As such, Dolce Vee shall have the unrestricted right to use the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to the User.
Communication
66. The User understands that he/she/it is communicating with Dolce Vee electronically by using the Website or emailing us.
67. Dolce Vee may communicate with Users through inter alia the website, email, phone call, text message, regarding transactional, promotional or commercial information.
Limitation of Liability
68. Dolce Vee is not responsible for a loss of access to the Website and/or its services and/or any time lag between the time of placement and that of receipt of any payment, order or bid due to failure and/or delay of network and/or heavy traffic in respect of internet connections and/or any other temporary hardware or software failure. Dolce Vee reserves the right to determine when online and mobile bids and/or purchases have been recorded/made.
69. While Dolce Vee takes every effort to ensure the accuracy and integrity of the Website and the information contained therein, there exists a possibility of human error and/or inaccuracies in the information provided and/or omitted. Any statement by Dolce Vee does not constitute a representation, warranty or assumption of liability of any kind. The use of the Website by the User is entirely at his/her/its sole risk. In the event that such an inaccuracy is observed, the User may inform Dolce Vee of the same by addressing an email to hello@DolceVee.com so that the same may be rectified. Dolce Vee does not warrant that the Website is accurate, complete, reliable, current or error-free.. 70
While Dolce Vee takes the security of its website seriously, Dolce Vee does not represent or warrant that the Website or its servers are free of viruses or other harmful components.
71. With respect to the above, Dolce Vee (including its directors and/or employees and/or affiliates and/or agents and/or representatives and/or subcontractors) shall not be liable for any loss and/or liability resulting, directly and/or indirectly, from this Agreement, delays or interruptions due to electronic or mechanical equipment failures, traffic congestion, obstruction of any public / private road, telephone interconnect problems, defects and for reasons of force majeure, which are out of DolceVee's control, as may include but is not limited to weather conditions, earthquakes, floods, fire, other acts of God, and/or incidents of strike, lockout, walkouts, riots, armed conflicts, acts of war, acts of government, explosion, accident, civil commotion, riot, industrial dispute, bandh(s) instituted by any person including a political party, or other like causes. Dolce Vee shall have no responsibility to provide the User with access to the Website while such interruption is ongoing.
72. Dolce Vee shall, in no circumstances whatsoever, be liable for any direct and/or indirect and /or punitive and/or incidental and/or special and/or consequential damages and/or damages of whatsoever nature including but not limited to damages for loss of use, data or profits, goodwill and/or other intangible losses arising out of or in any manner connected with the use or performance of the website or its content, with the delay or inability to access or use the website or related serves, the provision of or failure to provide services, or for any content, software, products and services made available or obtained through the website or its content or otherwise arising out of the use or access of the website or use of the services, whether based on contract, tort, negligence, strict liability or otherwise, even if Dolce Vee has been advised of the possibility of damages. Any services or content made available or obtained through the use of the website and all other use of the Website is done at the User/s own discretion and risk and the User will be solely responsible for any damage to his/her/its computer system or loss of data that results therefrom. It is expressly clarified that Dolce Vee (including its directors and/or employees and/or affiliates and/or agents and/or representatives and/or subcontractors) shall not be liable for any loss and/or harm and/or injury and/or damage and/or liability resulting, directly and/or indirectly from the offering, the accepting, the awarding, the selecting, the providing, the use, the misuse, the condition, the inaccessibility, the loss or the misdirection of any Item and/or Product, as the case may be, whether associated with a sale, an auction, a promotional offer or otherwise.
73. The Website may include external and/or third-party links, including advertisements and it is the responsibility of the User and the User will be deemed to have acquainted himself/herself/itself with the privacy policies and terms and conditions of such third-party websites; Dolce Vee does not in any manner whatsoever vouch for and/or cannot in any manner be held responsible for the information set out therein.
74. User information may be shared with third party sellers. Dolce Vee does not warrant, endorse, or assume responsibility for any third parties, including but not limited to sellers, NGOs, individuals or companies mentioned or in any way featured on the Website..
75. Should the User at any time be dissatisfied with the services provided on the Website, its contents and/or the terms of use and/or this Agreement, as amended and/or modified from time to time, the only recourse available to him/her/it would be to discontinue the use of the Website.
76. Notwithstanding any provision contained in this Agreement, Dolce Vee is in no way liable for the condition of the Item in the case of Items that are previously worn or otherwise previously used and described as such.
77. Dolce Vee is not obligated to provide any physical preview of the Items / Products either before, during or after the auction or sale. In the unlikely event that Dolce Vee is of the view that there is a significant variance between the Item / Product and the physical description and/or appearance on the Website, Dolce Vee will contact the Winning Bidder or Buyer by email informing him/her/it of the same and will await a response for a period for 72 hours. If no intimation is received from the Winning Bidder or Buyer, the transaction will be deemed to be complete and all consequences of the same will follow. Accordingly, the Winning Bidder or Buyer will be required to make the necessary payment within a period of three [3] working days (as applicable in India) in accordance with the terms of payment set out above.
78. Occasionally, experiences may be cancelled and/or delayed and/or postponed for a variety of reasons. The User hereby agrees to and acknowledges that in all such cases, Dolce Vee will in no way whatsoever be held and/or considered and/or deemed to be responsible for the same.
Indemnity
79. The User hereby agrees to indemnify, defend and hold harmless DolceVee, its subsidiaries, successors, assigns and their respective affiliates, agents, directors, officers, employees and shareholders from and against any and all claims, obligations, damages, losses, expenses, and costs, including reasonable attorneys' fees, resulting from:
a. any violation of this Agreement, including these Terms and Conditions;
b. any violation of the law;
c. any violation by the User of the rights of third parties, including infringement of Intellectual Property Rights;
d. any activity related to the User’s account, whether by the User himself/herself/itself or any other person and/or entity accessing the User’s account without the User’s consent, unless such activity was caused by any action and/or omission by Dolce Vee.
This provision will survive any termination of this Agreement.
80. Notwithstanding anything contrary contained elsewhere under this Terms of Use and without prejudice to other remedies available in law, in the event of fraud, Dolce Vee shall be entitled to claim an appropriate sum towards damages and compensation from the User and any other responsible party, jointly and severally, towards loss of profit, if any.
Intellectual Property Rights
81. All intellectual property on the Website, including but not limited to trademarks, logos, sound, photographs, artwork, music and/or any and/all text, graphics, User interfaces, visual interfaces, and any and/or all media of all types (collectively, “Website Content”) belongs to Dolce Vee who is absolute owner of the same. Accordingly, Users are cautioned against any unauthorized use of the Website Content and the User agrees as follows:
a. the User shall not modify and/or reproduce the Website Content in any manner whatsoever;
b. while the User may forward a link / URL from the Website to third parties for private, non-commercial use, the User shall not make any Website Content available for public access by any means whatsoever, without prior written permission from the Website;
c. the User shall not copy and/or transmit for commercial purposes, any part of the Website
d. the User is liable to Dolce Vee for any unauthorized infringement of the intellectual property rights in the Website Content by such User.
82. Nothing contained in this Agreement shall give or shall be deemed to have been given, whether directly or by implication, any right, title or interest in or to the ownership or use of any intellectual property whether registered under the law in force or otherwise in the Website and its associated components.
83. At no point of time shall the intellectual property rights in the Items and all ancillary rights thereto vest in the Winning Bidder/Buyer.
Breach of the Agreement
84. In the event that it is discovered that the User has breached any terms and conditions of the Agreement, Dolce Vee reserves the right to terminate any registration and/or transaction and/or refuse access to the Website if at any time and take such other action (including recourse to legal remedies) as advised.
Modifications
85. Dolce Vee reserves the right to unilaterally make changes or modify the website and its contents modify and/or change and/or update the Agreement, including the terms and conditions set out herein (and including the privacy policy, shipping policy, return policy, etc.) at any time and in any manner whatsoever, including without prior notice. The User hereby accepts that his/her/its continued access to and/or use of the Website post such modifications is deemed to be an acceptance of the same and will bind the User as such.
Assignment
86. Escalar Cart Pvt. Ltd. reserves the rights to assign this Agreement, as may be amended, together with all rights and obligations thereunder to any successor-in-interest that may acquire rights to that information as a result of the sale or merger of Escalar Cart Pvt. Ltd.
Severability
87. If any one or more provisions of this Agreement become illegal, invalid or unenforceable, such illegality, invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions of this Agreement which shall be severable therefrom and shall remain in full force and effect.
Waiver
88. The failure of Dolce Vee and/or any delay on its part at any time and from time to time, to enforce any of the terms and conditions of this Agreement and/or any right, power privilege or remedy thereunder shall not affect the validity of this Agreement or be construed as a waiver of the future performance of the terms and conditions. No single or partial exercise of any terms or conditions and/or any right, power, privilege or remedy under this Agreement shall prevent any further or other exercise thereof or the exercise of any other right, power, privilege or remedy.
Prohibited Uses
89. The User accepts and confirms that he/she/it shall not use the Website for and/or otherwise undertake any act that are illegal and/or unlawful and/or malicious and/or any other activities whatsoever that Dolce Vee deems to be improper in its sole judgment, including but not limited to:
a. impersonating any person and/or entity; misrepresenting himself/herself/itself; and/or providing any information that is inaccurate, misleading and/or fraudulent;
b. preventing Dolce Vee from in any manner whatsoever authenticating the information provided by the User;
c. access and/or use (and/or attempt to access or use) the account and/or login credentials of any other User;
d. transmit any software and/or any other media that contain any viruses, worms, trojan horses, defects, or other such destructive / malicious software;
e. infringe upon the intellectual property rights of the Website in any manner whatsoever, including but not limited to modifying and/or adapting and/or decompiling any portion of the Website;
f. harvest and/or collect information or from other Users of the Website;
g. act in a manner that is fraudulent and/or otherwise illegal for any reason whatsoever;
h. acting in collusion and/or in connivance with other User(s);
i. act otherwise than with complete decorum on the Website and otherwise in his/her/its interactions with Dolce Vee and/or its employees and/or agents and/or representatives;
j. facilitate and/or encourage any of the aforesaid violations and/or destructive acts.. 90
In all such cases, Dolce Vee reserves the right to take such technical and/or legal steps as it deems necessary, including to restrain a User from accessing the Website.
Dispute Resolution
91. If any dispute arises between the parties in connection with the validity, interpretation, implementation or alleged material breach of any provision of this Agreement (including the validity, scope and enforceability of this arbitration agreement) the parties hereto shall endeavour to settle the dispute amicably. The attempt to bring about an amicable settlement shall be considered to have failed if the parties after reasonable attempts for not less than 30 days, gives a notice of 30 days thereof to the other party in writing.
92. In case of such failure, the dispute shall be solely and finally settled by reference to arbitration in accordance with the provisions of the Arbitration & Conciliation Act, 1996.
93. Number of arbitrators - The Tribunal shall consist of a sole arbitrator appointed mutually by the parties.
94. Place of arbitration - The place of arbitration shall be Mumbai.
95. Language - The language of arbitration shall be English.
96. Costs - The prevailing party in any arbitration proceedings shall be entitled to recover its costs (including, without limitation, its legal costs).
97. Judgment upon any award rendered by the arbitrators may be entered in any court having competent jurisdiction in relation thereto, or application may be made to such court for a judicial acceptance or recognition of the award and an order of enforcement (including specific performance), as the case may be.
Governing Law
98. This Agreement shall be governed by and construed in accordance with the laws of India.
No Partnership / Agency
99. Dolce Vee and the User are independent entities; any all transactions have been entered into by them on a principal to principal basis. Neither party shall have right or authority to assume, create or incur any liability or obligation, express or implied, in the name and / or on behalf of the other party.
Survival
100.Certain terms of this Agreement will survive the termination of the same, including relating to Indemnity, Limitations of Liability, Dispute Resolution and Governing Law.
Miscellaneous
101.Dolce Vee is not obliged to ensure that the Website is available to all Users at all times. While all attempts will be made to deny access only to those individuals who violate the Agreement and terms of use of the Website, Dolce Vee may occasionally be compelled to use methods of access denial that result in a disruption in access for other Users. Dolce Vee reserves the right to periodically modify or discontinue, functions and features of the service, with or without notice, without any liability thereof.
102.Dolce Vee reserves the right at any time and from time to time to discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice. Additionally, Dolce Vee reserves the right to cancel / disregard the bids placed during the time in which the website is not fully functional, due to technical reasons.
103.Should the User at any time be dissatisfied with the services provided on the Website, as amended from time to time and/or of its contents, the only remedy available to him/her/it would be to discontinue the use of the Website.
104.Dolce Vee has taken all necessary precautions to ensure that its auctions are transparent and fair. In the event that Dolce Vee has reason to believe that a User has attempted to take unfair advantage of the auction, the User shall forfeit his/her/its right to participate in the auction.
105.Any auction or bidding process conducted by Dolce Vee is not on the basis of wagering contracts or luck.
106.All rights to the Website and the Website Content not expressly granted, are reserved.